Shipping & Returns

We're committed to making your shopping experience as smooth as possible, from the moment you place your order to the day it arrives at your doorstep. Below are the details about shipping, cancellations, returns, and exchanges.

  • WESEEK accepts orders 24/7 through our website. Orders are processed from Monday to Saturday, excluding holidays.

    Once your order has been processed and handed over to our courier, you'll receive a tracking number via email so you can track your package.

  • We offer flat-rate shipping nationwide:

    • Metro Manila: ₱150

    • Outside Metro Manila: ₱200

    Shipping fees are calculated at checkout. For select remote or non-serviceable areas, additional shipping charges may apply. If this affects your order, we'll contact you before dispatch.

  • Estimated delivery times are as follows:

    • Metro Manila: 2–4 business days

    • Luzon: 3–6 business days

    • Visayas & Mindanao: 5–10 business days

    • Remote areas: Up to 10–12 business days

    Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, holidays, sale periods, or other unforeseen circumstances.

  • Once your order has been shipped, you'll receive a tracking number via email so you can monitor your package's journey.

    If you haven't received your tracking details after your order has been processed, feel free to get in touch with us.

  • Once an order has been confirmed, we begin preparing it for shipment as quickly as possible. Because of this, cancellations, changes, or additions to an order may no longer be possible.

    If you need to request a cancellation or make changes to your order, please contact us as soon as possible. We'll do our best to accommodate your request if your order has not yet been packed, sealed, or assigned a tracking number.

    Once your order has been processed for shipment, we can no longer guarantee that changes or cancellations can be accommodated.

    WESEEK reserves the right to cancel orders that appear to be fraudulent, duplicate, or in violation of our terms of service.

  • Because our fragrances are personal care products, we do not accept returns or exchanges due to a change of mind or scent preference.

    We only accept returns or replacements if:

    • You received the wrong item.

    • Your order arrived damaged during transit.

    • The item has a manufacturing defect.

    To request a return or replacement, please contact us within 48 hours of receiving your order and include:

    • Your order number

    • Clear photos of the item and packaging

    • A brief description of the issue